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退款及退貨政策
Refund Policy

A legal disclaimer

在 Bio-smell (味舍利)，我們希望您對購買的納米鋅產品感到滿意。但如果您需要退貨，請參閱以下政策：

 

1. 退貨條件 

 

我們提供 7 天退貨保證。您可以在收到商品後的 7 天內申請退貨。要符合退貨資格，您的商品必須滿足以下所有條件：

  • 未經使用： 商品必須處於全新、未使用的狀態。

  • 原始包裝： 商品必須保留原始包裝（包括所有標籤、封條及保護膜），且包裝未受損。

  • 證明文件： 需提供購買收據或訂單編號。

 

2. 不可退貨的商品

 

基於衛生與安全考量，以下商品恕不接受退貨或退款：

  • 已開封的個人護理/衛生用品： 所有納米鋅 (Nano Zinc) 系列產品，一旦瓶身封條被移除、包裝被打開或已有使用痕跡，恕不接受退換。

  • 特價/促銷商品： 標示為「不設退換」或特價出清的商品。

  • 贈品： 訂單中包含的任何免費贈品。

 

3. 損壞與瑕疵 

 

我們在發貨前會嚴格檢查產品。若您收到的商品有損壞、洩漏或與訂單不符：

  • 請務必在簽收後的 48 小時內 透過電郵 biosmellhk@gmail.com 聯繫我們。

  • 郵件中請附上訂單編號及清晰的產品損壞/瑕疵照片。

  • 經確認後，我們將為您安排免費換貨或全額退款。

 

4. 退款流程 

 

  • 一旦我們收到並檢查了您的退貨包裹，我們將發送電郵通知您批准或拒絕退款。

  • 若退款獲批，款項將在一定天數內透過您原來的支付方式（如信用卡、PayMe 等）退回。

  • 請注意：銀行或信用卡公司處理退款可能需要額外的工作時間。

 

5. 退貨運費

 

  • 產品質量問題： 若因商品瑕疵或寄錯商品導致退貨，運費由 Bio-smell 承擔。

  • 個人因素退貨（如改變心意）： 若因非質量問題申請退貨，退回的運費需由客戶自行承擔，且原訂單的運費將不予退還。

Refund Policy - english version

At Bio-smell, we want you to be satisfied with your Nano Zinc products. However, if you need to return an item, please review our policy below:

 

1. Eligibility for Returns

 

We offer a 7-day return policy. You may request a return within 7 days of receiving your item. To be eligible for a return, your item must meet all the following conditions:

  • Unused: The item must be in the same condition that you received it, unused and unworn.

  • Original Packaging: It must be in the original packaging with all seals, tags, and protective films intact.

  • Proof of Purchase: A receipt or proof of purchase (Order Number) is required.

 

2. Non-returnable Items

 

Due to hygiene and safety reasons, we cannot accept returns or refunds for the following:

  • Opened Personal Care/Hygiene Products: All Nano Zinc products cannot be returned once the seal is broken, the packaging is opened, or the product has been used.

  • Sale Items: Items marked as "Final Sale" or clearance items.

  • Gift Items: Any free gifts included with the order.

 

3. Damages and Defects

 

We strictly inspect products before shipping. If you receive a damaged, leaking, or incorrect item:

  • You must contact us at biosmellhk@gmail.com within 48 hours of delivery.

  • Please include your Order Number and clear photos of the damage/defect.

  • Upon verification, we will arrange a free replacement or a full refund.

 

4. Refund Process

 

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  • Note: It may take some time for your bank or credit card company to process and post the refund.

 

5. Shipping Costs for Returns

 

  • Defective/Wrong Items: Bio-smell will cover the return shipping costs for damaged or incorrect items.

  • Change of Mind: For non-quality related returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs from the original order are non-refundable.

 

 Contact Us

 

  • Email: biosmellhk@gmail.com

  • Address: Room 05, 3/F, Kim Hank Industrial Building, Wang Chiu Road, Kowloon Bay, Hong Kong

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