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隱私權政策
Privacy Policy

Bio-smell (味舍利)（由 Reminiisce Technology Company Limited 營運，以下簡稱「我們」、「本公司」）非常重視您的隱私權。本隱私權政策旨在說明當您訪問 www.bio-smell.com（以下簡稱「本網站」）或購買我們的產品時，我們如何收集、使用及保護您的個人資料。

 

1. 我們收集的個人資料

 

當您訪問本網站或進行購買時，我們會收集以下類型的資料：

  • 訂單資料 (Order Information)： 當您購買產品時，我們需要收集您的姓名、帳單地址、收貨地址、電郵地址及電話號碼，以便處理訂單和安排發貨。

  • 付款資料 (Payment Information)： 您的信用卡資訊或支付帳戶詳情由第三方支付網關（如 Stripe, PayPal, PayMe 等）安全處理，我們不會直接儲存您的完整信用卡號碼。

  • 裝置資料 (Device Information)： 當您瀏覽網站時，我們會自動收集有關您裝置的資訊，包括您的瀏覽器類型、IP 地址、時區以及您在本網站上瀏覽過的頁面（透過 Cookies 或類似技術）。

 

2. 我們如何使用您的資料

 

我們收集的資料主要用於以下用途：

  • 履行訂單： 處理付款、安排物流（如將地址提供給順豐速運）、發送訂單確認及發票。

  • 客戶服務： 回覆您的查詢、處理退換貨要求。

  • 通訊與行銷： 在獲得您同意的情況下，向您發送有關新產品（如納米鋅系列）、優惠或更新的電子郵件（您可以隨時取消訂閱）。

  • 網站優化： 分析網站流量數據，以改善我們的網站功能及用戶體驗。

 

3. 資料共享與第三方披露

 

我們絕不會將您的個人資料出售給第三方。我們僅在以下必要情況下與第三方服務提供商共享您的資料：

  • 服務供應商： 如網站託管平台（如 Wix/Shopify）、物流公司（如順豐速運）及支付處理商。這些第三方僅能獲取執行其職責所需的資料。

  • 法律要求： 若為了遵守適用的法律法規、回應傳票或保護我們的權利，我們可能會披露您的個人資料。

 

4. 資料保留

 

我們將保留您的訂單資料以作為記錄，除非且直到您要求我們刪除此資訊。

 

5. 您的權利

 

根據香港《個人資料（私隱）條例》，您有權：

  • 查閱我們持有的關於您的個人資料。

  • 要求更正任何不準確的資料。

  • 要求刪除您的個人資料（在某些法律允許的情況下）。 如欲行使上述權利，請透過下方電郵聯繫我們。

 

6. 政策更新

 

我們可能會不時更新本隱私權政策，以反映我們的做法或其他運營、法律或監管原因的變化。更新後的政策將發佈於本頁面。

Privacy Policy - english version

Bio-smell (operated by Reminiisce Technology Company Limited, hereinafter referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bio-smell.com (the "Site").

 

1. Personal Information We Collect

 

When you visit the Site, we collect certain information about you:

  • Order Information: When you make a purchase, we collect necessary information including your name, billing address, shipping address, email address, and phone number to fulfill your order.

  • Payment Information: Your payment details (such as credit card numbers) are processed securely by third-party payment gateways (e.g., Stripe, PayPal, PayMe). We do not directly store your full credit card details.

  • Device Information: As you browse the Site, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

 

2. How We Use Your Information

 

We use the collected information primarily to:

  • Fulfill Orders: Process payments, arrange for shipping (e.g., providing details to SF Express), and provide you with invoices and order confirmations.

  • Customer Service: Communicate with you regarding your order or inquiries.

  • Marketing: With your consent, provide you with information or advertising relating to our products (such as Nano Zinc products) or services. You may unsubscribe at any time.

  • Improvement: Analyze Site usage to improve our website functionality and user experience.

 

3. Sharing Your Personal Information

 

We never sell your personal data. We only share your Personal Information with third parties to help us conduct our business:

  • Service Providers: We use trusted third parties such as website hosting platforms (e.g., Wix/Shopify), logistics companies (e.g., SF Express), and payment processors. These parties only have access to information necessary to perform their functions.

  • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.

 

4. Data Retention

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

5. Your Rights

 

Under the Personal Data (Privacy) Ordinance of Hong Kong, you have the right to:

  • Access personal data we hold about you.

  • Request correction of any incorrect data.

  • Request deletion of your data (subject to certain legal exceptions). If you would like to exercise these rights, please contact us via the email below.

 

6. Changes

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact Us

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

  • Email: biosmellhk@gmail.com

  • Company Name: Reminiisce Technology Company Limited

  • Address: Room 05, 3/F, Kim Hank Industrial Building, Wang Chiu Road, Kowloon Bay, Hong Kong

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